Return & Refund Policy

Return Period

- Products must be returned within 30 days of the delivery date. After this period, we cannot offer a refund or exchange.

Non-Returnable Items

- Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

- Gift cards and downloadable software products are also non-returnable.

Sale Items

- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@biumart.com and send your item to info@biumart.com.

Damaged or Incorrect Items

- If you receive a damaged or incorrect item, please contact us immediately with photographic evidence so we can arrange for a return, refund, or exchange.

Return Process

- To initiate a return, contact our customer service team with your order number, details about the product you would like to return, and the reason for the return.

Shipping Costs

- Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. International returns may be subject to customs and duties depending on the country's laws. Any customs and duties charged on a return are the responsibility of the customer.

- If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.

Refunds 

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Lost or Delayed Returns

- We are not responsible for lost or delayed items during the return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.